SALES INFORMATION
Payments
Gallery Neuartig accepts most major credit cards and we never store any of your payment information without your written consent.
No sales tax is charged outside of the state of California. Sales tax in California is currently 7.75%.
Authentication of Artwork
Along with the artwork(s) you purchase from us, you will receive a certificate of authenticity.
Shipping within the U.S.
Orders are shipped via UPS Ground. We determine the shipping cost for you once you inquire about the piece and need your zip code to give you the accurate amount.
With your order confirmation you will receive an estimated shipping and delivery date. Usually your artwork will be shipped within 2 business days after your payment has been confirmed.
Every work of art is packed securely by professional packing personnel and individually insured through UPS. Once the order leaves our location, delivery time to your destination usually ranges from 1-2 weeks. If there is a delay for any reason we will e-mail, or call you.
We will gladly make any other shipping arrangements at your request and expense.
Your signature is required when you receive your artwork. This is done for your protection. Gallery Neuartig works with a professional and experienced team to make sure your order will arrive in mint condition. If you receive an item that has been damaged during shipping, please notify us immediately and we will arrange for a pick-up. All damaged claims must be made within 48 hours of receipt of your order. Please contact us via email at inquire@galleryneuartig.com or call us at +1 (213) 973 8223.
International Shipping
We ship to many but not all countries. Please contact us for international shipments. We may need to gather additional information from you due to customs or country specific forms and regulations.
An addition to shipping costs, additional customs fees or tariffs may apply in some countries. The client is responsible for paying any customs or tariff charges. For more information about customs, contact the mail delivery authority within your country.
Any overseas purchases will be sent either via USPS or UPS economy with the same signature arrangements. We will gladly make any other shipping arrangements at your request and expense.
Our return policy is only valid for shipments within the USA.
RETURN POLICY – TRUST GUARANTEE
We provide a 10-Day 100% Money-Back Guarantee.
All artwork on our website is presented through images with every effort to keep true colors, but sometimes computer settings may vary these. Nevertheless we want to ensure that your experience seeing the original artwork in front of you correspond with your experience viewing the image and reading about the work on our web site. A 10-Day Money-Back Guarantee makes your purchase completely risk free.
If, for any reason, you are not satisfied with your purchase, you may return it for a full refund by notifying us and return ship within 10 days of your receipt of the goods. You are responsible for all return freight and insurance on returns and responsible for any damage in transit for the return. We suggest that you use a traceable delivery method, such as UPS or Fed-Ex. All returns have to be insured through the shipping company. After the artwork arrives at our company address in the same undamaged condition it was sent, you will be mailed a full refund. We try to do everything possible to ensure you are satisfied with your purchase and our services.
Please let us know if you would like to return the artwork by calling us at +1 (213) 973 8223 or e-mail us at inquire@galleryneuartig.com.
